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LYNVO PURE — Pure water. Clean air. Smart care.

Refund & Return Policy

Last updated: July 01, 2026

We want you to be happy with your LYNVO PURE purchase. This policy explains when and how you can return an item and receive a refund. It applies to orders placed on lynvopure.com and shipped within the United States.

Return window

You may request a return within 30 days of the delivery date. Requests made after this window may not be eligible for a refund.

Condition requirements

To be eligible for a return, items must be:

  • in unused, resalable condition and, where applicable, in their original, unopened packaging with all seals intact;
  • for hygiene and safety reasons, filters, vitamin shower heads, lens solutions, and cleaning cloths cannot be returned once opened or used, unless the item is defective or damaged; and
  • accompanied by proof of purchase (order number or receipt).

We do not charge a restocking fee on eligible returns.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or full refund at no cost to you.

How to start a return

  1. Email hello@lynvopure.com with your order number and the reason for the return.
  2. We'll review your request and, if eligible, send return instructions.
  3. Ship the item back using the instructions provided. Unless the item is defective or incorrect, return shipping costs are the customer's responsibility.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method through our payment processor, Stripe. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

The fastest way to get a different item is to return the eligible item for a refund and place a new order. If you'd like help, contact us and we'll do our best to assist.

Cancellations

If you need to cancel an order, contact us as soon as possible at hello@lynvopure.com. We can usually cancel orders that have not yet been processed for shipment.

Contact us

For any return or refund question, email hello@lynvopure.com and our team will help.